We will:

• Provide adequate IT hardware/software and network infrastructure on the date of assumption of duty.

• Handle all requests and enquiries within a day.

• Carry out anti-virus health check daily.

• Monitor network infrastructure daily.

• attend to hardware failures/needs within 2 hours.

• Replace damaged hardware components within 2 working days.

• Create IT usage awareness to staff members when need arises.

• Provide day to day helpdesk support.

• Backup all servers daily.

• Manage all licenses on a yearly basis and renew upon expiration.

• Develop major system within two years, and minor system within 6 months when needs arises or upon request.

• Assist staff members on new applications within a month from the date of implementation.