We will:

  • Update Personal file as per your request within a day.
  • Update VIP system daily.
  • Ensure that delegated positions (vacant) are filled within two (2) months, and delegated within three (3) months.
  • Attend to request for leave credit days within a day.
  • Attend to misconduct cases within one month of their occurrence.
  • Respond to grievances within five (5) working days.
  • Process applications on medical aid, social security, Home loan, and GIPF within a day provided all required documents are attached.
  • Process employees benefit and Social Security claims within a day provided all documents are attached.
  • Process staff benefits upon termination of service within 10 working days provided all required documents are submitted.
  • Conduct wellness session on quarterly basis.
  • Terminate service within two working days upon receipt of notification.
  • Interpret policies on request by staff members right away or within two working days if we cannot provide an answer instantly.
  • Facilitate financial assistance within 15 working days after approval has been granted.